While, we try to ship out every order that has been successfully placed with AirPlantPlanet.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
- Product No Longer Available With Our Merchant Or Temporarily Out Of Stock
- Limitations On Quantities Available For Purchase
- Restrictions On Quantity Or Number Or Orders As Per T&C
- Discount coupons applied on products which are already at discounted prices.
- Inaccurate Or Insufficient Address
- Non-Serviceable Locations by FedEx
- Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you in 3 working days and might take up to 7 working days to reflect in your payment method. All refund will be made to the original payment mode only.
Cancellations by the Customer: In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you (Refund will be after deducting 5% of the total amount as payment processing charges). We will not be able to cancel those orders that have already been processed and shipped out by us. Please send us an email on firstname.lastname@example.org for cancellations or get in touch with +91-97437 11047.
Return Policy: We do not have a return policy as some product(s) are perishable goods. You can contact us if we have sent out wrong product other than ordered one and we will be happy to send a replacement.
Refund Policy: If your order approved for refund then your refund would be processed to the original payment mode. DOA(Dead on Arrival) claims are honored only in case if it is notified on the same day when the package is delivered and the photo for the DOA item same is sent to us by email on the same day of receiving the courier. We will consider only the first delivery attempt by courier. In case the courier is undelivered on the first attempt, we will not be responsible to the DOA for the shipments.
There would be no refund in case the address/ contact details provided by the customer is incorrect while placing the order. In case there is a Return to Origin that is initiated by the courier due to wrong address/contact details or both, an amount equavalent to the shipping cost would be deducted from the amount to be processed for refund.
Governing Law, Settlement Of Dispute:
- The agreement shall be governed and construed in accordance to the laws of India.
- All disputed are subject to Bangalore Jurisdiction only.
If either party is unable to perform its obligations due to the occurrence of an event beyond its control (such as act of God, war like situations, terrorists attack, Government Actions, Earthquakes, Cyclones, Typhoons, and other natural calamities, etc.), we would not be deemed to have defaulted and would not be liable for any loss or refund whatsoever. Each party agrees to use all reasonable efforts to enable performance under this agreement to continue